No more specific commands: growing of NLP
Use of chatbots in customer service became one of the leading trends of the outgoing year. In 2018 applications will require the ability to recognize the little nuances of our speech. The users want to get a response from their software by asking questions and giving commands in their natural language without thinking about the “right” way to ask. The development of NLP and its integration into computer programs will be one of the most exciting challenges of the 2018 year. We have high expectations about this.
What seems as a simple task for a human — to understand the tone of speech, the emotional coloring, and the double meaning — can be a difficult task for a computer accustomed to understanding the language of specific commands. These complex algorithms require many steps of predictions and computations, all occurring in the cloud within a split-second. With the help of NLP, people will be able to ask more questions, receive apposite answers and obtain better insights on their problems.
