ware over the Internet rather than locally on a computer or other device.
Answer: • Cloud computing
Question:* Work invoices should ______________________.
Answer: • be sent out in a timely Question:* Which of the following is NOT a social media platform where users can post their own tips and reviews?
Answer: • Yelp
Question:* ____________________ has had many plugins created for popular website platforms like WordPress and Joomla, apps for smart phones and tablets, and tools for use with software programs like Excel.
Answer: • StatCounter
Question:* What is “social media optimization”?
Answer: • Creating short content which is easily indexed
Question:* A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued.
Answer: • professional liability
Question:* Virtual Assistants must protect all confidential information that they obtain while working with clients due to ___________________.
Answer: • Business ethics
Question:* Search engines do not index some common words (such as “or”, “and”, “when”, and “in”) within the webpage. What are these common words called?
Answer: • Stop words
Question:* _________________ provides basic information including a list of the services you intend to provide and their prices.
Answer: • Marketing plan
Question:* What is a “vlog”?
Answer: • Video Blog
Question:* _________________ programs are advanced text editing applications that support additional formatting features to allow for more sophisticated documents.
Answer: • Word processing
Question:* ________________ are the values that people use to decide whether a particular action or behavior is considered appropriate and acceptable.
Answer: • Ethics
Question:* Which of the following is a characteristic of social media communications?
Answer: • all of the above
Question:* Cloaking is a controversial SEO technique. What does it involve?
Answer: • Increasing the keyword density on the web pages
Question:* When making lists, it is best to ___________________.
Answer: • make a list for each project
Question:* _________________ is a virtual assistant’s primary tool for reaching and communicating with their clients.
Answer: • Email
Question:* _______________ is a good place for virtual assistants to advertise their services.
Answer: • websites
Question:* A _______________ is a business set up by law to act as a single person.
Answer: • sole proprietorship
Question:* The _____________ of a website is very important.
Answer: • all of the above
Question:* Measuring the strengths, opportunities, weaknesses and threats of an organization is known as ____________________.
Answer: • SWOT analysis
Question:* __________________ is used to send and receive funds from around the world.
Answer: • PayPal
Question:* _________________ is an online classified ad website where individuals and businesses can post ads for free, or for a low fee in some categories and areas.
Answer: • Craigslist
Question:* A _______________ is a set of one or more keys that when pressed trigger a specific software or operating system action.
Answer: • keyboard shortcut
Question:* ___________________ is developing web content in such a way that you will increase your search engine ranking, making it easier for visitors to find you.
Answer: • Search engine optimization
Question:* Which of the following activities could be looked down upon by Google as per their quality guidelines?
Answer: • Intentionally adding keywords to the TITLE tags and ALT attributes
Question:* Which of the following business structures is most common for home based businesses?
Answer: • sole proprietorship
Question:* Which of the following is a great way for virtual assistants to meet and network with their peers?
Answer: • Virtual assistant conferences
Question:* Which of the following is useful for managing both Facebook posts and Twitter feeds?
Answer: • HootSuite
Question:* An organization should use _________________ for their bookkeeping system.
Answer: • any of the above
Question:* A(n)___________________ is a legal contract that defines the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract.
Answer: • independent contractor agreement
Question:* All of the following are social bookmarking sites except ____________________.
Answer: • Digg
Question:* VoIP services cannot be used for ______________________.
Answer: • sending faxes
Question:* A package of information about a business that is given to new clients is called a _______________________.
Answer: • intro package
Question:* Which of the following is a designation given by the state of residence rather than a federal tax entity?
Answer: • sole proprietorship
Question:* Why is it important to have a company blog hosted on the company web domain versus a third party blogging site?
Answer: • Search engine rankings will include hits on the blog as part of the overall website hits
Question:* Basic skills that are required to be successful as a Virtual Assistant include __________________.
Answer: • good communication skills
Question:* Which of the following can help to earn more from current customers?
Answer: • providing additional services
Question:* When working for a client it is best to have a(n)__________________.
Answer: • written contract
Question:* Delays in social media communications are due to __________________.
Answer: • Internet access
Question:* Which of the following is NOT an instant messaging application?
Answer: • Windows Live Messenger
Question:* What traditional marketing technique is YouTube closest to?
Answer: • Television advertising
Question:* Which of the following allows users to connect to and monitor up to five social profiles with a free acount?
Answer: • HootSuite
Question:* Press ___________ to paste contents of clipboard.
Answer: • Ctrl + V
Question:* _________________ programs are used to create newsletters and other image based documents.
Answer: • Graphics
Question:* ________________ is a free online document creation and storage service that allows you to create and share your work with others online.
Answer: • Google Docs
Question:* _________ are the collective values of a company that are used to evaluate whether the behavior of members of the organization are considered appropriate and acceptable.
Answer: • Ethics
Question:* Which of these is a benefit of having an organized work flow?
Answer: • all of the above
Question:* Press ___________ to search and replace in a word document.
Answer: • Ctrl + H
Question:* A(n)___________________ serves as the main point of contact for the company by answering phone calls, taking messages, scheduling appointments and making travel arrangements.
Answer: • virtual receptionist
Question:* Which of the following statements about Google’s technical and quality guidelines is true?
Answer: • Avoid using robots.txt to prevent crawling of search results pages or other auto-generated pages, even if they don’t add much value for users coming from search engines
Question:* ____________________ can free up quite a bit of time that you can turn into billable hours for clients.
Answer: • all of the above
Question:* ________________________ is a mobile or remote work-environment equipped with telecommunication links and basic office furniture, but without a fixed office space.
Answer: • Virtual office
Question:* Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client’s confidential information to compete against them are known as ___________.
Answer: • unfair practices
Question:* Which of the following uses videos as the presentation medium?
Answer: • Vlogs
Question:* What is Anchor Text?
Answer: • It is the visible text that is hyper linked to another page
Question:* An effective communicator should never ___________________.
Answer: • blame others for errors
Question:* 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people choose one particular link. That link then has a __________ click through rate.
Answer: • 30 percent
Question:* A good way to combat procrastination is to prioritize a daily task list on the basis of ________________________.
Answer: • ordered list
Question:* Virtual assistants should always ______________________.
Answer: • all of the above
Question:* __________________ programs are computer applications that create pages with multiple cells in a grid of rows and columns to resemble worksheets.
Answer: • Spreadsheet
Question:* Which of the following gives you common law protection against others in your state using the same name?
Answer: • all of the above
Question:* The business image for an organization that caters to entertainers should be _________________________.
Answer: • business-like and professional
Question:* Social media platforms can be used for __________________________.
Answer: • all of the above
Question:* Writing down a list of daily tasks in the order they need to be accomplished is a(n)_______________________.
Answer: • ordered list
____________________ is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.
Microsoft OneDrive
Dropbox
Google drive
All the above
Which of the following business structures is most common for home-based businesses?
sole proprietorship
General partnership
limited liability company
corporation
Which of the following is an effective way for virtual assistants to meet and network with their peers?
Virtual assistant organizations
Virtual assistant conferences
Virtual assistant trade groups
all of the above
A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued.
Professional liability
General liability
Life insurance
Employer liability
___________________ computing is the use of shared resources, information and software over the internet instead of on a local computer or other device.
Remote
Time Sharing
Cluster Computing
Cloud
Which of the following keyboard shortcuts is used to paste contents of the clipboard to a document?
Ctrl + H
Ctrl + Y
Ctrl + V
Ctrl + I
Select the correct benefit(s) of having an organized work flow.
Reduced errors
Improved connectivity
Increased productivity
All of the above
A(n)___________________ is a legally binding contract defining the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract.
independent contractor agreement
subcontractor agreement
privacy policy
non-disclosure agreement
What does the term "going viral" mean in social media?
A piece of news, an image or a video has become incredibly popular in just a matter of hours or days by being shared from thousands (sometimes even millions) of people on social media.
It is a method of branding a company
An email marketing campaign
Promotional offers
________________ is a free web-based document creation and storage service where you can create and share your work with others online
Skype
Google Drive
Emai
AnyDesk
An organization may use _________________ as a bookkeeping system.
Intuit QuickBooks Online
FreshBooks
QuickBooks
All the above
Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client's confidential information to compete against them are known as ___________.
business ethics
ethics
unfair practices
privacy issues
A(n) ___________________ serves as the main point of contact for the company by answering phone calls, taking messages and scheduling basic appointments.
virtual receptionist
event planner
research assistant
Web developer
Which of the following options is a correct social networking site that is used by professionals to network and get job advice?
facebook
twitter
LinkedIn
QZone
All of the following options are social bookmarking sites except:
Quora
Digg
LinkedIn
Reddit
Pricing for your services should be ___________________.
high enough to cover expenses
low enough for people to hire you
dependent on your experience
all of the above
Virtual assistants should always ______________________.
Keep their commitments
Quick Thinking and Effective Decision Making
Immediately identify and correct any mistakes
All of the above
What does VOIP stands for?
Voice Over Internet Provider
Voice on Internet Provider
Voice Over Internet Protocol
Voice Online Internet Protocol
____________________ can free up quite a bit of time that you can turn into billable hours for clients.
Providing additional services
Hiring an assistant
Delegating tasks
all of the above
What do Facebook status updates resemble most closely?
Video blogs
Posts on Twitte
A company white paper
LinkedIn articles
Which of the following options is an attribute of social media communications?
It is immediate
Can be deleted
Can be edited
All of the above
Which of the following uses videos as the presentation medium?
Blogs
Weblogs
Microblogs
Vlogs
Invoices to clients for completed work should ______________________.
be sent out in a timely manner
clearly state any agreed-to terms
be followed up promptly if unpaid
All of the above
Virtual Assistants must protect all confidential client information due to ___________________.
Business ethics
Ethics
Unfair practices
Privacy issues
Social media platforms can be used for __________________________.
providing customer service
promoting digital marketing campaign
posting reviews and opinions
All of the above
Which of the following provides legal protection against other businesses in your state using the same name?
registering the domain name
registering the business name
trademarking the business name
all of the above
_________________ software applications allow for text editing and advanced document formatting.
Word processing
Spreadsheet
Email
Web rowser
An effective communicator should never ___________________.
use One-Size-Fits-All Communication Approach
speak More and Listening Less
assume Instead of Asking More Questions
be ready for different answers
Which social media site is a video sharing service?
MySpace
Twitter
Hangouts
YouTube
Basic skills that are required to be successful as a Virtual Assistant include __________________.
Well organized
IT savvy
good communication skills
all of the above
Which of the following options is a business designation licensed by the State of residence rather 2than a federal tax entity?
Sole proprietorship
General partnership
Limited Liability partnerships
C-corporation
Which of the following options is a correct social network that only allows mobile app posting?
Facebook
SnapChat
Instagram
All of the above
It is the practice by which the time is adjusted to achieve longer evening daylight in summer by setting the clocks an hour ahead of the standard time.
Standard Time
Daytime Saver
Clock Adjustment Period
Daylight Saving Time
__________________ is an online service used to send money and accept payments worldwide.
Skype
Google Docs
PayPal
Payoneer
When a Virtual Assistant is asked to give out company information by somebody, VA should:
Not disclose right away especially when its sensitive or confidential data
Verify the personality of the person asking for the information
Upon verifying that he is authorised to get the information, release the needed data but with due care
All of the above
It is a number assigned to a person that indicates to lenders their capacity to repay a loan.
Capital
Accounting
Gross Profit
Credit Score
Which of the following is not a function in Hootsuite?
Schedule Twitter posts
Schedule Instagram posts
Schedule Facebook Personal Account Posts/
Schedule Facebook Page Posts
It is a promise issued by the manufacturer to the purchaser of an article to repair or replace it if necessary within a specified period of time.
Guarranty
Warranty/
Condition
Surety
Which of the following options is a social media site where you can create a board by using pictures?
Instagram
LinkedIn
Tumblr
Pinterest
Which among the following allows an access to a computer or a network through the internet even when you are away from the device?
Access Roots
Remote Bot
Access Wire
Remote Access
In windows operating system , what is the short cut key when you want to close an application.
Crtl + E
Ctrl + C
Ctrl + F4
Ctrl + X
When working for a client, it is a good business practice to have a(n)__________________.
handshake
written contract
contract template
oral agreement
Which one is the open-source content management system?
php
html
WordPress
cPanel
Why is affiliate marketing a favorable form of marketing?
It is inexpensive
Nothing is paid unless there is a sale resulting from the affiliate̢۪s efforts
It guarantees increased sales
It is complex so not many people utilize it
In windows 10 operating system, holding Windows logo key + X results in :
Maximize Window
Task View
Switch between open apps
Shutdown options
Which Project management tool may help to grow your Virtual Business?
Asana
Skype
Web borwsers
GoTo Meeting
Which is not a Video Meeting App for Teams?
Google Meet
Zoom
GoToMeeting
None of them
The __________________ software program provides platform independent remote access to personal computers and other devices running the host application.
AnyDesk
Google drive
Skype
Zoom
What tools to use that can help webmasters have a better control of how Google interacts with their website and get useful information from Google about their site?
Google’s Web Development Tools
Google’s Web Tools
Google’s Webmaster Tools
None of the above
____________________ free web analytics service that allows you to analyze in-depth detail about the visitors on your website that can help you to shape the success strategy of your business.
AW Stats
Site Meter
Google Analytics
SEMrush
What is the use of tag in XML sitemap?
How frequently the sitemap is likely to be changed
How frequently the page is likely to be changed
How frequently the sitemap will be submitted
How frequently the new pages are likely to be added in the website
What are the four P's of marketing?
Product, Price, Place, Promotion
Price, Popularity, People, Placement
Popularity, Product, Promotion, People
People, Price, Promotion, Placement
Which black hat SEO technique serving one version of a page to search engine spiders/bots and another version to human visitors?
Cloaking
Metatag stuffing
Keyword stuffing Slighting
Page hijacking
What should be the length of an effective blog post?
Several pages in length
No more than a few sentences
A few sentences mixed with several links to other sites and references
A few paragraphs
A _________________ is the art of creating specific business strategies, implementing them, and evaluating the results of executing the plan, in regard to a company̢۪s overall long-term goals or desires.
Business plan
Marketing plan
Operations plan
Strategic plan/
The contiguous US has six standard time zones, which among the following is not one of the Standard time zones
Pacific Time
Mountain Time
Eastern Time
None of the above
Which Real-time meetings application can be used by your browser to share your video, desktop, and presentations with teammates and customers?
Skype
Reddit
Google Meet
Facebook Messenger
Which of these is the best way to ask a question?
Only offer a yes/no response
Use open questions that encourage a full response
Use leading words to suggest the response you require
Ask something that you wouldn't want to answer yourself
In emailing, which among the following functions allow the sender to conceal the recipient of the email?
Carbon Copy
Blind Copy Courier
Blind Carbon Copy
None of the above
A virtual assistant can help with social media by:
Create and set up your social network profiles
Updating and manage your social network profiles
Schedule daily, weekly, monthly posts
All of the above
You want to create a link for your website allowing users to email the webmaster. How will you implement this if the webmaster’s email address is webmaster@xcompany.com
<a href=»mailto:webmaster@xcompany.com»>webmaster</a>s
<a href=»webmaster@xcompany.com»>webmaster</a>
<a http=»mail:webmaster@xcompany.com»>webmaster</a>
<mail http=»send:webmaster@xcompany.com»>webmaster</mail>
The following factor IS considered to be a ranking factor in Google:
Web page speed
Marketing budget
Company size
Quality score
_________________ software applications are used to create newsletters and other image based documents.
Microsoft Word
Adobe Acrobat
Google Docs
Adobe Illustrator
__________________ is an online invitation Makers to Send Online and Paper Invites.
EVITE
whatsapp
twitter
Google doc
Which of the following application allows you to schedule posts for Twitter & Instagram?
HootSuite
TweetDeck
TweetGrid
All of the above
Which technology is used for managing company̢۪s relationships and interactions with customers and potential customers, System stands for?
Client Relation Manager
Customer Resolution Management
Customer Relations Manager
Customer Relationship Management
Which one is the a Scheduling & Shift Planning Software that may help to take a load off your back, while also ensuring a more organized and efficient scheduling system for your team.
Ximble
Google drive
Onedrive
None of the above
A strategic planning technique used to help a person or organization identify strengths, weaknesses, opportunities, and threats related to business competition or project planning known as ____________________.
Competitive analysis
SWEAT analysis
SWOT analysis
Industrial evaluation
________________ is an online classified ad website where individuals and businesses can post free or low fee ads in many categories and geographical areas.
Craigslist
Fiverr
upwork
PeoplePerHour
Which are the generally accepted stages in the life cycle of a product—introduction, growth, maturity, and decline.
Introduction
Growth
Maturity
All the above
A __________ is part of the flexible workspace industry that provides businesses with any combination of services, space and/or technology, without those businesses bearing the capital expenses of owning or leasing a traditional office.
Virtual assistant
Remote office
Virtual office/
Remote location
Pinterest̢۪s description is are limited to ___________characters.
120
200
500
550
Which tool(s) can help developers to test how easily a visitor can use your page on a mobile device?
Responsinator
Screenfly
Mobile-Friendly Test - Google Search Console
All the above
Copyright Infringement:
Includes writing poetry
Includes selling pencils
Includes distributing and selling unauthorized copies of CDs and DVDs
Includes distributing and selling computer paper
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